LG H830 IMEI Repair Fail

Checking data…OK
Platform: LG Qualcomm
Selected port: COM38
Selected model: H830
Reading info…
Model ID: LG-H830
IMEI: 356729-07-012074-0
Android version: 6.0.1
Battery level: 74%
Mode: Normal
Fixing IMEI…
New IMEI: 356xxxxxxxxx (i blocked this out)
Reading QCN…
Send SPC…OK
Reading Mobile Property…OK
Reading Feature Mask…OK
Reading Roaming List 0…Failed!
Reading NV_Numbered Items…

it just gets stuck here, does not go further. help please